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Support

WeatherGALE Problems

WeatherGALE has been taken down from the site indefinitely due to a number of technical issues. See the WeatherGALE Product Page for more information. I apologize for this inconvenience, and hope you'll continue to check back periodically, as a fix will eventually be posted to address the issues.

Welcome to the Support area of Thinkzo Systems! Click here to skip directly to the list of support items.

Here you'll find product specific and other general support information as well as a support request contact form to ask support questions when the information here doesn't provide a solution to your problem. One of my goals is to provide a product that rarely, if ever, causes any errors or other problems. Unfortunately everything built by human beings is subject to error, so I've provided this area of the site to try to minimize downtime and create good will.

Please make every effort to resolve your support issue using the available resources on this page or in the FAQ or Troubleshooting section of any online help guide provided with the software product before contacting Thinkzo Systems for support. As an independent consultant, and as only one person, my workload varies and I can only do so much in one workday. I put a significant amount of effort into trying to provide information to help you solve your own problem without having to involve me in the matter, and I expect anyone with a problem to likewise put forth some effort to try to resolve their problem by using the resources I've made available here.

Thank you for visiting the Support page at Thinkzo Systems!


Select a support item from the list below:

 NOTE: Each support item below opens in a new window. If the support item doesn't open in a new window as expected, consult the documentation provided with your security or pop-up blocking software for information on how to temporarily allow this activity.

If none of the support items provided above help solve your problem, Ask your question by filling out the Support Request Form.


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Support Request Form

Use this form for support inquiries that do not fit another contact category. See the Contacts page for all the contact categories.

Please complete and submit the form below. Items marked with an asterisk (star) are required.

* Name: (you may use your first name only if you wish)
* Email: (please type carefully)
Phone: (U.S. only, Area code, Prefix, Suffix. This will only be used as an alternate form of contact if your support inquiry can't be resolved by email.)
* Title: (a brief title describing the message content)
* Product Name:
(The Version # link below will open in a new window)
* Version #: Where Can I Find My Software Version #?
* Operating System Version: (please select the best match for your operating system version)
* Message: (please provide as much information as possible for best results)
General Computer Knowledge Level: (please be as honest as possible if you answer this, as your selection will assist in responding to your support issue)
Do you know how to zip and unzip file archives? (please be as honest as possible if you answer this, as your selection will assist in responding to your support issue)
(You should receive a confirmation page with your form submission after you select the 'Submit' button)

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